Horizon

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The thread of the journey

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RETAIL & E-COMMERCE

AI for retail and e-commerce

Commerce can combine software, data, cloud and AI to make a catalogue easier to use, prepare customer service, explore demand or compare planning options. Commercial rules remain with your teams.

01

A specific field

01

Make the catalogue more useful

Browsing, history and product signals can inform a search, recommendation or discovery interface to evaluate with your teams.

Recommendations follow the session
02

Explore demand

Sales, catalogue, stores and seasonality can feed scenarios that help buying and supply teams prepare trade-offs.

Demand seen before the peak
03

Prepare pricing trade-offs

Elasticity, competition, stock levels and commercial rules can be compared without removing decisions from pricing owners.

Prices arbitrated, rules kept
04

It answers during the purchase

Product questions, returns, order tracking: the assistant handles the routine and hands over when needed.

Instant answers, human relay
05

It sees the products

Search by image, similar products, a catalog browsed differently. Vision opens aisles the search bar ignored.

The catalog turns visual
02

What the field requires

01

Seasonality and load peaks

Sales periods, holidays and commercial operations define capacity, testing and observability requirements for the architecture.

02

Omnichannel

Web, mobile, store: the customer is the same everywhere. Recommendations stay consistent from one channel to the next.

03

Latency

Expected latency is defined for the relevant journey, then guides architecture, data and caching choices.

04

GDPR and the end of third-party cookies

Personalization rests on your first-party data and on consent. It holds without third-party cookies.

03

A method that stays grounded

Work starts from an explicit journey, dataset and commercial rule. Outcomes and extension conditions are defined with teams before broader use.

  1. 01

    Perceive · Continuously

    Customer signals come in

    Browsing, transactions, catalogue and inventory are mapped with the interfaces and performance constraints to respect.

  2. 02

    Detect · In real time

    Behavior becomes readable

    Purchase intent, products taking off, references going dormant: the flow becomes readable.

  3. 03

    Anticipate · Before the peak

    Demand projects itself

    By product, by store, by period. Buying and supply teams decide with time in hand.

  4. 04

    Decide · As sales flow

    The offer adjusts

    Recommendations, prices and replenishment can be evaluated through test, validation and recovery rules defined with business owners.

What structures the work

  • 01Data and journey map
  • 02Prototype or service according to scope
  • 03Testing and recovery rules
  • 04Documented interfaces and integrations
  • 05Team documentation
04

Field questions

NeuroVista, Paris

Start from a real commercial journey

Tell us about a journey, accessible data, commercial rules and the role your teams need to retain in the decision.

Get in touch