Valyne Privacy Policy
Valyne is a mobile app for iOS and Android operated by NeuroVista. It lets users check pharmacy product availability, search for a product, and voluntarily contribute a product photo. The Android behavior is aligned with the iOS version published on the App Store.
Last updated: May 4, 2026
Who is responsible
Valyne is operated by NeuroVista SAS.
For privacy, support, or data questions, you can contact Valyne@neurovista.fr.
What data may be processed
Information you enter or scan to search for a product may be processed to return the requested result in the app.
This information may include a search label, a scanned product code, product references, a pharmacy reference, and limited technical data required to operate the service.
If you voluntarily contribute a product photo, that photo is sent to our servers together with technical metadata used to attach it to the correct product.
Limited technical logs may also be used for security, reliability, abuse prevention, and service diagnostics.
Product photo contribution
Product photo contribution is voluntary. In the current version, this flow uses the device camera to capture a new product photo.
The submitted photo is stored server-side so it can be reviewed internally before any potential reuse for enriching the product image catalog.
During submission, product and pharmacy references may be processed so the photo can be attached to the correct product and placed in an internal review queue.
Data retention
Product searches, scanned codes, and technical errors may be retained in technical logs for up to 30 days, then deleted or anonymized.
Voluntarily submitted product photos and attachment metadata may be retained for the time required for internal review and catalog enrichment. A photo that is not retained is deleted within 12 months.
If a photo is accepted as a catalog image, it may be kept while the product remains referenced in the service or until an accepted deletion request.
Support, privacy, or deletion requests sent by email may be retained for up to 3 years in order to track the request and comply with evidence obligations.
Technical backups are purged on a rolling cycle and are not kept for more than 90 days.
Data deletion
You can request deletion of data associated with your use of Valyne by emailing Valyne@neurovista.fr with the subject "Valyne data deletion".
To help us find the relevant data, please include the platform used, approximate date, product concerned, and pharmacy concerned when possible.
When the data can be identified, we delete or anonymize photos, associated metadata, support requests, and technical logs still available. Requests are handled within a maximum of 30 days.
Because Valyne does not rely on a public end-user account, no account deletion is required. Uninstalling the app removes local app data managed by the operating system.
Sharing and security
We do not sell Valyne data and we do not share it with advertising networks.
Data may be processed by technical service providers strictly required to operate the service, including cloud hosting, security, technical logs, and server-side storage.
Communications with our servers use HTTPS. Internal access is restricted to people and services that need it to operate, secure, and improve Valyne.
User account
The current version of Valyne does not rely on a public end-user account.
Valyne does not ask for a password, does not provide a public identifier, and does not maintain a public end-user profile.
Contact
For any request related to this policy or your data, contact Valyne@neurovista.fr.
Camera is used only to capture a new product photo when you choose to contribute one.
Submitted product photos are stored server-side for internal review, then deleted or retained under the rules above.